How do I arrange a journey?
Send us a short inquiry through the form on our homepage or by email at concierge@sefagroup.ca. Share your dates, locations and passenger details, and we will follow up personally to confirm the next step.
FREQUENTLY ASKED QUESTIONS
Good questions,
clear answers.
If you do not see your question here, ask us. Every journey is planned individually, and a short conversation is the quickest way to confirm what you need.
BOOKING & PLANNING
What clients
usually ask.
Service arrangements, availability and scope are confirmed individually.
How quickly will I hear back?
We aim to reply personally within one hour during business hours. For time-sensitive requests, include the key details in your first message.
Can you help with a single airport transfer, or only ongoing arrangements?
Both. We plan single journeys, full days, extended itineraries and continuing arrangements for individuals, families and businesses.
What details do you need from me?
Preferred dates, pickup and drop-off locations, arrival or departure times, flight details if relevant, the number of passengers and bags, and anything we should know about preferences or privacy.
How is pricing handled?
Every arrangement is quoted individually and in writing before you confirm, so you know the terms in advance.
Can my assistant or household team coordinate for me?
Yes. We are glad to work with assistants, household teams, venues and other trusted contacts you name, and we confirm details with them directly when you prefer.
How do you handle privacy?
We share only what a journey requires, only with the people you name, and we do not publish client names. Our Privacy Policy explains how we handle the information you send us.
Can you plan a trip with several stops?
Yes. Multi-stop days and multi-destination itineraries are planned as one clear schedule, with one point of contact throughout.
Can I change or cancel a booking?
Changes and cancellations are covered in the written terms you receive before confirming. Tell us as early as you can and we will do our best to adjust.
STILL HAVE A QUESTION
Ask us
directly.
Send a short message and we will reply personally.
Send an inquiry